Get in Touch With Us
Whether you have spotted something that needs correcting on one of our casino reviews, want to ask about how we assess bonuses and wagering terms, or would like to flag a concern about gambling safety, we want to hear from it. This page explains how to reach us, what we can help with, and how we handle the messages we receive.
How to reach the team
The best way to contact us is by email, at [email protected]. We read every message that comes in and aim to reply within two working days. If your enquiry relates to a specific casino, page or offer, mentioning the page title or URL helps us find the right context quickly and give you a more useful answer.
What we can help with
We cover a broad range of topics related to casinos not on GamStop, so enquiries vary widely. Common reasons readers get in touch include:
- Questions about our reviews — how we arrived at an editorial rating, what a particular bonus term means in practice, or why one operator appears above another.
- Corrections — bonus terms, wagering requirements and payment options change often at operators outside UK Gambling Commission oversight, so if something looks out of date, please tell us and we will check it against current information.
- Payments and withdrawals — general questions about GBP accounts, e-wallets, cryptocurrency payments or typical withdrawal processing times, where we can point you to the relevant guide.
- Games and providers — queries about slots, live dealer tables, RTP or software providers featured in our write-ups.
- Responsible gambling — if you or someone you know is struggling with gambling, please say so in your message. We will not lecture you, but we can point you towards independent support such as GamCare or GAMSTOP, and explain how self-exclusion and deposit limits work.
- Partnership or editorial enquiries — if you represent an operator or organisation, introduce yourself and outline what you have in mind. Note that no commercial relationship affects the order in which casinos appear on our list of trusted non GamStop casinos.
What we cannot do
We are a research and comparison site, not a casino operator, a payment processor or a regulator. That means we cannot access anyone's casino account, process a deposit or withdrawal, resolve a dispute directly with an operator, or issue refunds. If you have an unresolved complaint with a casino featured on this site, our guide to non GamStop casinos in the UK explains where complaints procedures typically sit and what to check before escalating. We can advise on what questions to ask an operator's support team, but we are not a substitute for that team.
What happens after you send a message
Every message is read by a member of our editorial team, not answered by an automated system. If your question needs research — for example, checking a current bonus term or a withdrawal limit against a casino's own terms and conditions — we will say so rather than guess, and follow up once we have verified the detail.
During busier periods, replies may take slightly longer than our usual two working days. If you have not heard back within a week, feel free to send a follow-up in case your original message was missed.
A note on accuracy and independence
Bonus terms, licensing arrangements and payment methods at casinos operating outside GamStop can change without much notice, since many are licensed overseas rather than by the UK Gambling Commission. We rely on reader feedback as one of several checks that keep our content current. If you have used information from this site and found it inaccurate or out of date, please tell us — it helps other readers as much as it helps us.
We do not accept payment in exchange for a specific rating or ranking. If you are contacting us with a commercial proposal, please be upfront about that in your message so it can be routed to the right person.